Terms & Conditions For A Seamless Stay.

Acceptance Of Terms

By accessing the website, making a booking, submitting an enquiry, using resort services or staying at Corbett River Heart Resort, guests agree to follow these Terms & Conditions.

If you do not agree with any part of these terms, please contact our reservations team before proceeding with a booking or service request.

Reservations & Booking Confirmation

Room bookings, dining reservations, event enquiries and package requests are subject to availability and confirmation from the resort.

• A booking is considered confirmed only after receiving confirmation from our team.
• Room type, tariff, inclusions and package details may vary by season and availability.
• Guests must provide accurate contact details, guest count and stay requirements.
• Special requests are subject to availability and may involve additional charges.

Payment Terms

Payment terms may vary based on booking type, season, group size, room package, event requirement or promotional offer.

• Advance payment may be required to secure room bookings or event reservations.
• Balance payment, if any, must be settled as per the resort’s communicated timeline.
• Tariffs may be subject to applicable taxes and service charges.
• Prices are subject to change until the booking is confirmed.
• Any extra services used during the stay must be paid before check-out.

Check-In, Check-Out & Guest Identification

Guests are required to follow standard check-in and check-out procedures as communicated at the time of booking.

• Valid government-issued photo identification is required at check-in.
• Early check-in and late check-out are subject to availability and may be chargeable.
• Guests are responsible for providing correct guest details during reservation.
• The resort reserves the right to deny check-in in case of invalid or incomplete documents.

Cancellation, Refunds & No-Show

Cancellation, refund and rescheduling rules depend on booking type, package, season, event date and payment terms agreed during confirmation.

• Guests should refer to the cancellation policy shared at the time of booking.
• No-show bookings may be treated as cancelled and may not be eligible for refund.
• Refunds, if applicable, will be processed as per the resort policy and payment method.
• Peak season, group bookings, event bookings and wedding reservations may have separate terms.

Guest Conduct & Resort Rules

Guests are expected to respect resort property, staff, other guests and the natural surroundings of Jim Corbett during their stay.

• Damage to resort property may result in repair or replacement charges.
• Guests must follow safety instructions, pool guidelines and resort rules.
• Noise, disturbance or inappropriate behaviour may lead to service restrictions.
• Outside food, beverages, illegal items or restricted substances may not be allowed.
• Parents or guardians are responsible for children accompanying them.

Destination Weddings, Conferences & Events

Event bookings including weddings, conferences, meetings, MICE events, private celebrations and group stays are subject to separate planning, confirmation and payment terms.

• Event dates are confirmed only after formal approval and required advance payment.
• Guest count, menu, decor, venue setup and event inclusions must be finalised in advance.
• Additional requirements may attract extra charges.
• Decor vendors, sound, entertainment and third-party arrangements may require resort approval.
• Event cancellation and postponement terms may differ from regular room bookings.

Dining, Safari & Additional Services

Dining reservations, safari assistance, local sightseeing, transfers, bonfire arrangements and other add-on services are subject to availability.

• Restaurant timings, menus and services may change without prior notice.
• Safari bookings depend on government rules, zone availability and external operators.
• Transport, sightseeing and third-party services may be governed by separate terms.
• Additional services requested by guests may be chargeable.

Limitation Of Liability

Corbett River Heart Resort aims to provide safe and comfortable hospitality, but guests are responsible for their personal belongings, conduct and safety during their stay.

• The resort is not responsible for loss of valuables not deposited for safekeeping.
• Guests participate in outdoor activities, safari, sightseeing and excursions at their own discretion.
• Natural conditions, weather, government restrictions or force majeure events may affect services.
• The resort will not be liable for delays, cancellations or limitations caused by circumstances beyond control.

Website Information

We make efforts to keep website information accurate and updated. However, details related to tariffs, images, inclusions, availability, amenities and services may change from time to time.

Website content should be used for general information. Final confirmation should always be obtained from the resort reservations team.

Changes To Terms

Corbett River Heart Resort may update these Terms & Conditions as needed to reflect operational, legal or service-related changes.

Updated terms will be posted on this page. Continued use of the website or resort services after updates indicates acceptance of the revised terms.

Contact For Terms & Booking Questions

For questions related to bookings, payments, cancellations, events or these Terms & Conditions, please contact our reservations team.

• Phone: +91 7017680215
• Alternate Phone: +91 9719426260
• Email: corbettriverheart@gmail.com
• Address: Madanpur Bora, near Hanuman Dham, Chhoi, Jim Corbett, Ramnagar, Uttarakhand, India.