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Refund Policy
Payment Refunds & Processing

Refund Policy Handled With Transparency.

Please review our refund terms for room bookings, cancellations, date changes, no-shows, group stays, destination weddings and corporate events.

Policy Overview

A clear refund process for bookings, events and guest payments.

This Refund Policy explains when refunds may be applicable, how refund requests are processed and what deductions may apply for confirmed bookings at Corbett River Heart Resort.

Effective Year: 2026
01

General Refund Policy

Refunds are considered only for eligible bookings as per the cancellation terms shared at the time of reservation confirmation.

  • Refund requests must be submitted through official booking communication, email or WhatsApp.
  • Refund approval depends on booking type, cancellation window, season and payment terms.
  • Any refund will be processed only after verification of booking and payment records.
  • Special offers, discounted packages and event bookings may have separate refund terms.
Final refund eligibility is decided according to the confirmed booking terms shared by the reservations team.
02

Refund Eligibility

A refund may be applicable if the booking is cancelled within the eligible cancellation window and the booking terms allow refund processing.

Booking Situation Refund Possibility
Cancellation within allowed policy period Refund may be processed after applicable deductions.
Cancellation during peak season or special dates Refund may be restricted or not applicable.
Same-day cancellation or no-show Usually non-refundable.
Rescheduling instead of cancellation Amount may be adjusted against a future booking subject to approval.
03

Non-Refundable Bookings

Certain bookings and payments may be fully or partially non-refundable depending on the offer, season, event type or confirmation terms.

  • Same-day cancellations and no-show bookings.
  • Bookings cancelled after the allowed cancellation window.
  • Discounted, promotional or special package bookings marked as non-refundable.
  • Peak season, festive date, long weekend or New Year bookings, if specified.
  • Wedding, group booking, conference or event advances as per agreed terms.
04

Refund Processing Timeline

Once a refund is approved, it is processed after internal verification. Actual credit time may vary based on bank, payment gateway or payment method.

  • Refund approval may take time after checking booking and cancellation details.
  • Approved refunds are generally processed within 7 to 15 working days.
  • Bank or payment gateway settlement may take additional time.
  • The resort is not responsible for delays caused by banks, payment gateways or third-party platforms.
Guests should keep payment receipts, booking confirmation and cancellation acknowledgement for refund follow-up.
05

Applicable Deductions

Refunds, where applicable, may be processed after deducting cancellation charges, taxes, bank fees, payment gateway charges or service costs.

  • Cancellation charges as per booking policy.
  • Payment gateway, transaction or bank processing fees.
  • Taxes, statutory charges or administrative charges where applicable.
  • Cost of services already arranged or consumed by the guest.
  • Vendor, decor, catering or third-party charges in case of events.
06

Refunds For Events, Weddings & Group Bookings

Refunds for destination weddings, conferences, corporate meetings, MICE events, group stays and private celebrations follow separate terms due to blocked inventory and advance arrangements.

  • Event advance payments may be partially or fully non-refundable.
  • Venue blocking, food planning, decor and vendor coordination costs may be deducted.
  • Refund or adjustment depends on written agreement and cancellation timeline.
  • Postponement may be considered subject to availability and revised rates.
  • Third-party vendor refunds are subject to vendor terms, not resort policy alone.
For destination weddings and corporate events, please request written refund and cancellation terms before confirmation.
07

Refund Mode

Refunds are generally processed through the original payment mode, bank transfer or any method approved by the resort accounts team.

  • Refund may be sent to the same bank account or payment source used during booking.
  • Guests may be required to share correct bank details for refund processing.
  • The resort is not responsible for delay due to incorrect bank or payment information.
  • Cash refunds may not be available for online or bank payments.
08

Third-Party Booking Platforms

If a booking is made through an online travel agent, third-party platform or external partner, refund processing may be governed by that platform’s rules and payment process.

  • Guests should contact the booking platform for refund status.
  • The resort may not be able to directly refund payments collected by third-party platforms.
  • Platform cancellation charges and refund timelines may differ from direct booking terms.
09

Payment Disputes & Failed Transactions

If payment has been deducted but booking confirmation has not been received, guests should contact the resort with payment proof.

  • Share transaction ID, payment screenshot and booking details for verification.
  • Failed or duplicate transaction refunds depend on bank or gateway confirmation.
  • Refund for duplicate payments may be processed after payment verification.
  • Chargeback or dispute claims may take additional time as per bank procedure.
10

Contact For Refund Requests

For refund requests, payment verification, booking cancellation or refund status, please contact our reservations team.

Keep Payment Proof

Booking confirmation, payment receipt and cancellation acknowledgement help process refund requests faster.

Refund Or Adjustment

In selected cases, the resort may offer a future date adjustment instead of refund.

Refund Assistance

For refund status or payment help, call +91 9719426260.